Wg44 Privacy Policy — Malaysian User Personal Data Protection

Wg44 collects various types of personal information to ensure our services operate smoothly, securely, and in line with the needs of every user in Malaysia. The information collected is divided into two main categories — information you provide directly and information collected automatically when you use our platform.

Information you provide directly:

• Full name as it appears on your identification document.
• An active mobile phone number registered in Malaysia.
• A valid and currently active email address.
• Date of birth for age verification purposes (must be 18 years or above).
• Bank account details, account number, and account holder name for processing deposits and withdrawals.
• Identity verification documents (MyKad or passport) during the KYC process.
• A selfie or facial photograph for biometric identity verification, if required.

Information collected automatically:

• IP address, device type, operating system, and browser version.
• Activity log data including login times, logout times, and betting history.
• Approximate location data based on IP address (not GPS).
• Session data and cookies that help us identify logged-in users.
• Financial transaction records including deposits, withdrawals, and account balances.

Every piece of data collected by wg44 has a clear and specific purpose. We will not use your information for unrelated purposes without notifying you in advance. The table below details how we use each type of data:

Beyond what is listed above, wg44 also uses collected data in aggregated and anonymised form for internal analysis to improve platform quality, develop new features, and understand overall usage patterns. Such data cannot be traced back to any specific individual.

Wg44 employs industry-grade security infrastructure to ensure all users' personal data is stored securely and cannot be accessed by unauthorised parties. The following are the technical and organisational measures we have implemented:

• AES-256 Encryption: All personal data stored in our database is protected with AES-256 encryption — the same standard used by financial institutions and top-tier security agencies worldwide.
• SSL/TLS for data in transit: All communications between your device and wg44 servers are secured with SSL/TLS 1.3 protocol to prevent any third-party interception.
• Two-factor authentication (2FA): Users are encouraged to enable 2FA for an additional layer of account security.
• Data segregation: User data is stored in an environment fully isolated from the company's operational systems, ensuring no unauthorised cross-access.
• 24/7 Monitoring: Our systems are continuously monitored by our cybersecurity team to detect and respond to any threats in real time.
• Regular security audits: wg44 conducts penetration testing and external security audits every quarter.

Our data retention periods are as follows: active account data is retained for the duration the account remains active; closed account data is retained for 7 years to comply with anti-money laundering legal requirements; and technical access logs are retained for 90 days only before being automatically deleted.

Wg44 is fully committed to the fact that we will not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. However, there are certain situations where data may be shared, and we want you to understand these clearly:

• Payment service providers: Transaction information is shared with approved payment processors (such as bank gateway and eWallet providers) solely to complete your transaction. All such providers are bound by strict confidentiality agreements with wg44.
• Legal authorities: wg44 will fully comply with any valid court order, warrant, or official request from law enforcement authorities requiring the disclosure of user data.
• Fraud prevention: In cases of suspected fraud or money laundering, certain information may be shared with the relevant financial crime prevention agencies.
• Technology partners: Technical infrastructure providers (such as cloud services) may process your data as part of platform operations, but they are not permitted to use that data for any other purpose.

In all data sharing cases, wg44 ensures that recipients comply with data protection standards equal to or higher than our own. We also limit the scope of shared data to the minimum necessary.

The wg44 platform uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and understand how users interact with our platform. There are three types of cookies we use:

• Essential Cookies: Required for core platform functions such as staying logged in, saving language preferences, and maintaining active game sessions. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Helping us understand how users interact with the platform — which pages are visited most frequently, how long a typical session lasts, and where users encounter difficulties. This data is used in aggregate form without individual identification.
• Preference Cookies: Storing your personal settings such as display theme, language preference, and notification settings so you don't need to reconfigure them each time you log in.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the wg44 platform. Please refer to your browser's help guide for detailed cookie management instructions.

As a wg44 platform user, you have full rights over your personal data. wg44 respects and facilitates the exercise of the following rights for all users in Malaysia:

To exercise any of the above rights, please contact the wg44 support team via Live Chat within the platform. We will process your request within 14 business days. For complex requests, this period may be extended to up to 30 days, with prior notification to you.

Wg44 is an online betting platform that is intended exclusively for users aged 18 and above. We do not intentionally collect, store, or process any personal data relating to children or individuals below the legal age of majority.

Should we discover that personal data of a child or minor has been collected without our knowledge — whether due to inaccurate information provided during registration or any other reason — we will take the following actions immediately:

• Suspending the associated account immediately.
• Deleting all personal data collected from that individual.
• Returning any deposited funds, subject to appropriate investigation.
• Reporting the incident to the relevant authorities if required.

Parents or guardians who suspect their child has registered or used the wg44 platform without permission are encouraged to contact our support team immediately via live chat.

Wg44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform improvements. All amendments will be published on this page with a clear effective date.

For amendments considered material or significant — such as changes to how we use your data or the parties we share it with — wg44 will notify active users via in-account notifications or registered email at least 7 days before the amendments take effect.

We encourage all users to review this page periodically, especially after receiving any amendment notifications. Continued use of the wg44 platform after the effective date of any amendment will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how wg44 handles your personal data, our Data Protection Officer team is ready to assist you.

You may reach us through the following methods:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the wg44 platform.
• Support Email: [email protected] — Response within 24 to 48 business hours.

When contacting us regarding privacy, please state your account username and clearly describe your request or concern so we can assist you more quickly and effectively. All privacy-related communications are handled in strict confidence and are only accessible to authorised staff.

Wg44 is committed to responding to all privacy-related enquiries within 14 business days upon receiving a complete request. We value your trust and will always strive to ensure your personal data is managed with the utmost care and responsibility.